Client Services

You need help. You have a question. You can contact Xignite Support by:

• Using Yahoo! Messenger
  Our Yahoo! ID is: xignite.
  Click here to get Yahoo! Messenger.
  If we are offline, you can still use this method to leave us a message. We will get back to you as soon as we are online.
  
  
• Using Skype
  Our Skype ID is: xignite.
  
  
• Emailing us
  Emailing us at support@xignite.com.
  When communicating a problem to us, please make sure you specify:
  • The URL you are using.
  • The Method you are using (POST, GET, SOAP).
  • The Development Toolkit you are using (MS.NET, NuSoap...)
  • The name of the Service (e.g. XigniteQuotes).
  • The name of the Operation (e.g. GetQuotes)
  • The values of Parameters you are using when running into the problem.
  • The type of error you are getting (e.g. HTTP 404, HTTP 500, Outcome=SystemError...).
    
    

Xignite Technical Support Normal Business Hours:
Monday through Friday (excluding public holiday) 8:30 a.m. to 5:30 p.m. PST

The response time is different for each support plan, click here to view our support plans description.